Monthly Archives: January 2023

NEWS

Eaglemoss Update

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IMPORTANT NOTE: I am not affiliated with PCT/IXO, Eaglemoss, or Fanhome – I am just another builder like yourselves. I provide this information to help others.

The previous post I created to track the bankruptcy of Eaglemoss LTD was becoming quite long, so I have created this new post to share the latest information I have regarding the future of our builds. To summarize the earlier post, Premium & Collectibles Trading LTD (PCT) purchased the intellectual property (IP), customer databases, and multiple web domains for the Eaglemoss partwork build-up models right before they officially went into administration.

PCT owns many subsidiaries, including IXO Models (IXO). PCT/IXO is the company responsible for the manufacture of most of the Eaglemoss’ partworks, including the Back to the Future DeLorean, Ghostbusters Ecto-1, and U.S.S. Enterprise NCC-1701-D. Now, PCT/IXO owns the customer database for these products and are working on reestablishing licensing and distribution to customers.

FEBRUARY 3, 2023

BAC from Fanhome has provided an update on their builds:

Following on from my last update I do have some further information to share on the status of these four collections:

 

· Why have you pushed back of the dates for the release of the DeLorean and Mustang Eleanor?
· It’s down to stock – when we have finished unpacking/counting inventory from Eaglemoss it became very clear that we have gaps in the inventory that we were not expecting. It was hoped this stock was misplaced or still in compounded but that was not the case. We had to make the hard choice to postpone ☹The last thing we wanted was to go live and then have shipping delays due to lack of stock which we believed was available. Stock has been ordered from China and will be fast tracked to our warehouses so we can go live as promised for those three countries ASAP, we may go live sooner with some collections as we have been able to share stock across some of the warehouses, if this happens, we will email everyone who has pre-ordered.

 

· Why I receive the free gifts with my collection?
· I can confirm we do have the free gifts (some limited stock) and hope to be able to offer them in the same sequence as you expected from Eaglemoss HOWEVER we do not currently have sign off to provide them from the licensors. We are working to make this happen but no promises, please keep in mind that the legal agreement between Eaglemoss and the licensors ceased when the company closed. We have had to make new agreements with each party, and these are not always the same as before. So gifts may change, order may change etc.

 

· When can I pre-order either the Ecto-1 or Enterprise-D?
· We hope to be able to open for pre-orders for both these collections at the end of Feb (this is subject to change) but is our goal that the teams are working towards currently.

 

· Eaglemoss made a production error for the Ecto-1 in issue 91 (door) and promised to resupply the correct part in stage 107, will you be honouring that promise?
· We are aware of this production mistake and are looking into if the replacement piece was produced and its location, if the replacement item was produced, we will of course offer that to all customers. Until we have confirmation either way, please allow us the time to investigate.

 

· Eaglemoss made a production error for the Mustang Eleanor and supplied the wrong disc brake pads, they promised to resupply the correct part in the last shipment, will you be honouring that promise?
· We are aware of this production mistake and are looking into if the replacement piece was produced and its location, if the replacement item was produced, we will of course offer that to all customers. Until we have confirmation either way, please allow us the time to investigate.

 

· Why are you not shipping to countries other than the ones listed on your websites?
· When we purchased the stock from Eaglemoss, it became very clear very quickly that there was not enough stock for all countries to launch at the same time. The company reviewed the subscription numbers vs countries, the decision was made to launch with the three biggest markets first, that being UK/USA/DE. More stock has been ordered from China and once this has been produced and reaches our warehouses, we will start to offer these to further countries in the EU. (NO list has been agreed and no ETA yet so please don’t ask 😊) also it is dependent if the license covers that territory. I can only request your patience at this time.

 

The above is the currently status and NOT a promise that any of this will happen, there are so many factors at play, some out of our control.
Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. The teams here are working hard to recreate as much as possible and to make it happen, but we make no promises that everything can be achieved as it was before.

 

On that note I wish you all a nice weekend.

 

BAC

JANUARY 31, 2023

Another message from BAC Compton at Fanhome:

Good morning,
I am sorry to say that the planned launch/update for today on all the collections has been postponed, now there is a lot going on behind the scenes and not all goals have been achieved on time. Which is super frustrating!!! When I can provide a further update I will but for now please bear with us, we want to get this right from the start so a little more time is needed.

JANUARY 30, 2023

First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023.

Second, BAC Compton from Fanhome has released some new information today:

Greetings all,

Wanted to let you know the current plan for tomorrow (31stJan) in relation to the four collections taken on from Eaglemoss.

DeLorean UK and Germany – Pre-order will switch to LIVE tomorrow, so please make sure the funds are available as we will start the payment collection and dispatch within a couple of days. This stunning collection will be opening for new customers as well. We are only going to be offering a standard sub to start with, when premium is ready (still working with the licensor on some aspects of the collection) we will let any new customers know how to upgrade.

DeLorean USA – No change for now, this will be pre-order only until further notice. As you may remember the last company changed warehouses a few times and the mess of that still needs to be “cleaned up” as stock is all mixed up, no records on stock levels etc.

Mustang Eleanor – For all three countries this collection will still be kept as pre-order for now.

The exciting news is that tomorrow both Enterprise-D and Ecto-1 will be opened for pre-order for UK/USA/DE customers only.

Dates on when we start deliveries for these three collections has not yet been confirmed.

Some good news and movement (the above may change so please read this as guidance only at time of posting).

Below are some of the most FAQ we are getting at the centre, so sharing here to help everyone:

Is there any guarantee I’ll be able to complete my build-up model?

At Fanhome, we have the official licenses, so we are committed to providing you with every single delivery, from the first to the last, no matter which one you start with.

Can I pick back up from my last issue?

You’ll be able to choose where to start off from in the collection based on your last shipment.

Why do I have to sign up again?

Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so we’ll need you to sign up again as we do not have the customer base for anyone in the UK/EU.

I had a pre-paid plan with Eaglemoss, can I carry that on?

Unfortunately, no. If you’ve paid for any undelivered issues/stages, please contact your payment provider for further advice. We can’t advise on how to reclaim any money already paid to Eaglemoss For further advice please contact your card/account provider.

Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge?

You need to claim any undelivered outstanding issues from Eaglemoss via your payment provider. We recommend you sign up for your build via our website and choose your starting point.

I opted in for the extension (for the DeLorean or Mustang Eleanor), will you be offering this option as well?

We’ll be offering the extension to those builders who have either completed or nearly completed the build and wish to carry on.

I’m owed a free item that Eaglemoss never sent, can you send it to me?

Sadly, we won’t be able to ship any free items after your starting issue.

I am owed a special item that Eaglemoss never dispatched, can you send it to me?

Unfortunately, no. If you’ve paid for any undelivered special items, please contact your payment provider for further advice. We can’t advise on how to reclaim any money already paid to Eaglemoss.

Will you be offering any special items with this collection?

Good news — we’ll be offering special items with this collection as a one-time purchase! Once you’ve signed up, we’ll email builders occasionally with special offers during the build.

Have you made any changes to the production of these models?

Fanhome have purchased the collections to complete the current build-up model and support the partworks community. No changes have been made to the running order or production of the parts.

Can I fast-track to catch up on my build-up?

We hope to be offering this service soon. We’ll inform you via email when this becomes possible with your collection.

Can I buy all the issues I need in one go?

We are only offering a monthly subscription plan for these collections currently.

Which payment methods do you accept?

You can sign up for this collection with your Visa or Mastercard, and we also accept payments via PayPal.

Will you pick up my Direct Debit (UK) instruction from Eaglemoss?

We can’t carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. We’ll set up a new payment plan.

Can I skip issues that I may have already received?

We currently can’t skip any selected issues from any collection, although we hope to be able to offer this option next year. We’ll inform all customers once this option becomes available.

I’ve lost/broken an item/piece, can I purchase a one-off issue?

Unfortunately, we can’t offer one-off purchases for a selected issue number, although we hope to offer this option in the future.

Can I pause the subscription?

Yes, you can pause the subscription for up to two months max at a time.

What are special issues?

We’ve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) to complement your collection. You’ll receive details and prices in advance so you can tell us if you don’t wish to receive these.

JANUARY 18, 2023

A few things to update regarding the Fanhome builds, as of today and subject to change:

  • If you signed up to ‘Notify Me’ with the Enterprise D or Ecto-1, you should almost immediately receive a confirmation email from Fanhome. If not, make sure you are not using autofill or pasting your email address in. To reduce spam bots, a validation script on their site blocks these actions (even though it looks like it goes through). Just type your email in manually and click the ‘Notify Me’ button.
  • The DeLorean is now available for pre-order from any stage, including from Stage 1 for new customers.
  • The Eleanor is available for renewing subscriptions immediately from package #2 on (part Kits 3+) for ex-Eaglemoss customers.
  • The Ecto-1 is awaiting finalization of inventories and is in Notify Me status, expected to start taking subscriptions by Jan 31st.
  • The Enterprise D is awaiting finalization of inventories and is in Notify Me status, expected to start taking subscriptions by Jan 31st.
  • All four models could begin shipping as early as January 31st in the UK/Germany and March 15th in the USA.

JANUARY 16, 2023

BAC Compton from Fanhome has provided new information related to the builds, summarized here:

  • Just a quick update to let you know that we plan to open the Enterprise-D and Ecto-1 for pre orders on January 31st. Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well.
  • New customers wishing to sign up to the Mustang Eleanor will be able to by January 31st (may be sooner) and will start from stage one.
  • For the DeLorean we will be welcoming new customers to pre-order this week (possibly as early as tomorrow).
  • Shipping for all four collections will start from March 15th in the USA and from January 31st in the UK/Germany.
  • These are the dates we are working towards on our timeline and may be subject to change at any point between now and then, but this will give you a rough estimate.
  • We have been asked if we will be supplying the binders for these collections – currently we are still waiting on confirmation on if and how these will be offered.
  • Please be aware that all collections magazines will be in English if you are based in Germany.
  • We do plan to offer the premium items and specials for each of the collections. These will be available as a one time purchase option at some point later this year. No further details are available, but we will email everyone when ready.

 

JANUARY 15, 2023

I have heard unconfirmed information that the four partwork builds that Fanhome picked up may soon be available in four additional countries: Italy, Belgium, France, and Spain. These will likely be released under the DeAgostini or Altaya brands. No word yet on any other locations.

JANUARY 12, 2023

WE MADE IT!

Exactly 7 months since Eaglemoss went silent on us, PCT/IXO and Fanhome worked together tirelessly to revive many of our partworks and finally the sites in the post below are now LIVE! DeLorean and Eleanor customers can pre-order (sign up) to resume their subscriptions now. Ecto-1 and Enterprise D customers can request notification of when they will be ready to start shipping. Again, the links are in the IXO email below.

JANUARY 11, 2023

A member of Fanhome clarified a few things regarding their involvement with resuming the partwork models from PCT/IXO:

  • First, please be patient. There is no need to flood the websites or contact Fanhome customer support at this time.
  • The links provided by PCT/IXO are correct, but were released early. The sites should go live today or tomorrow, no password needed.
  • These links are specifically for ex-Eaglemoss customers to get early access to the parts needed to finish our models.
  • These sites will allow us to either “pre-order” or sign up for notifications when the models are ready to start shipping.
  • In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning.
  • Fanhome currently can only ship to the UK/US/Germany. Other countries may be added at a later time (likely a licensing limitation).
  • Eaglemoss account numbers are not required, just which Issue we want to start our new subscription from.
  • Fanhome cannot replace any damaged/missing issues from Eaglemoss. We would need to start our subscription at that issue.
  • Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this.
  • Each monthly shipment will contain four stages of parts, except for the DeLorean which will contain five.
  • Each individual stage will cost £10.99/$13.99 plus £1/$2.40 shipping + handling.
  • These issues will be shipped via the same couriers Fanhome already uses in each country.

The information is coming fast, I will try my best to keep up!

JANUARY 10, 2023

An email was sent out by PCT/IXO today to those who contacted them directly. It originally included links to what appears to be Salesforce-based QA preview sites. A few days later, the real links were released so I have modified this email with the correct URLs:

After we acquired some of the assets of EAGLEMOSS LTD., following their bankruptcy, our priority was to allow the collectors, caught by surprise by the termination of their activity, to be able to finish their model

Since August, you have been thousands to reply us through a dedicated Google Form and allow us to collect all the necessary information about your collection(s)

In parallel, we have been in contact with forwarders, in order to unblock all containers shipped to Eaglemoss since January 2022, and awaiting in different ports all over the world. We also took time to produce all the missing parts to allow you to finish your collection and, last but not the least, we have also been in contact with licensors and publishers involved in these collections, in order to find the best way forward.

All this unfortunately took some time, and we do apologize to have been keeping you waiting so long.

Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links:

DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8
DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8
DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8

STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit
STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz
STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit

GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit
GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto
GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit

MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit
MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut
MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit

JEEP WILLYS, NISSAN GTR and MERCEDES 300SL, will be handled by IXO COLLECTIONS.

With all these joint efforts, we hope that you’ll be able to finish your model soon. Don’t hesitate to contact us again if you have any questions.

For those customers who were building the Willys Jeep, Mercedes 300SL, or Nissan GT-R, PCT/IXO will be selling these directly, but only as FULL kits. However, by the end of February 2023, they plan to offer these customers a credit based on how much of the build was undelivered.

The expected release dates (and links to IXO) of these three FULL KIT builds are:

JANUARY 6, 2023

PCT/IXO has said that their new website should go online on January 10th, 2023! The delay was due to a few final licensing and technical issues. Also, the Fanhome release of the DeLorean is a team effort between both PCT/IXO and Fanhome – they are working together on this.

DECEMBER 22, 2022

If you are a Fanhome subscriber, once logged into their site there was a new, yet unusable Collections and models link at the bottom that says ‘DeLorean from Back to the Future’. It appears that Fanhome (which is DeAgostini) might be carrying this model moving forward. DeAgostini supplied the Eaglemoss DeLorean to the Japanese market, so the connection between them on this partwork makes sense. I will keep an eye on this for any developments.

UPDATE December 24, 2022: As of today, the mysterious link has disappeared from the Fanhome website.

UPDATE December 28, 2022: I spoke with Fanhome and should receive information to share on this development in the new year.

DECEMBER 13, 2022

Ben Robinson (@BenCSRobinson) tweeted a few more nuggets of info today regarding both our partworks and the Starship Collections. I highlighted the tweets related to our build-ups. This lines up with the new website information from PCT/IXO:

DECEMBER 4, 2022

For those builders hoping to finish their Gone in 60 Seconds Eleanor Mustang, I have received word that PCT/IXO did reach an agreement with Eligor to sell that model directly through the new PCT/IXO website. However, still no ETA on this new site going live just yet.

DECEMBER 1, 2022

I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. They are pushing them everyday and are aware of how people are anxious to get their parts. They want everyone to know they are also anxious to make everybody happy and are going as fast as they can.

NOVEMBER 16, 2022

PCT/IXO told me today that the new website is currently undergoing final testing and should be available soon. They also said I will be priority informed as soon as it goes live. I will of course share those details here and on the Partwork Central Facebook groups ASAP.

NOVEMBER 6, 2022

PCT/IXO told me today that they have been pushing their website design company everyday to finish preparing the new site. It is expected to be online in a few more days.

OCTOBER 29, 2022

Ben Robinson (@BenCSRobinson) tweeted a few nuggets of information today regarding both our partworks and the Starship Collections:

OCTOBER 26, 2022

PCT/IXO has said that they should have a dedicated website online very soon to allow customers to order their missing/remaining parts for many of the Eaglemoss partwork builds. They expect it to be available either the end of this week or early next week. I am also hearing that a toll-free number is being setup to take questions/orders, as well as an option to order all of the needed parts in a single purchase or as monthly deliveries. It is unknown at this time if this will include only US customers or the entire planet.

OCTOBER 12, 2022

I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyone’s part. However, they want to address each customer directly so it will take a bit of time to get through them all. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information.

There were some people asking if the price for the parts would be cheaper with Eaglemoss out of the picture, however given the current global shipping and general cost increases, this is likely not possible.

The re-licensing of each partwork model is still ongoing and all of the manufacturers (not just PCT) are eager to restart production of the models. However, since Eaglemoss stopped sending orders back in November 2021, it has been 10+ months since these parts were made. It will take time to get the lines up and running again.

It is possible that some partworks will not be resumed for financial, stock, or licensing reasons, but it is too early to tell. Rest assured though, they are working hard to overcome the various legal, industrial, and shipping hurdles standing between us and completing our builds.

Finally, something I found interesting is that many of the licensor/publishers are focused on resuming service here in the United States first. I really thought the European market would be the priority, so this took me by surprise. I have a feeling that this may be because most of them are based in the US. Either way, I do feel we are slowing inching closer to a positive result after the downfall of Eaglemoss back in July. It may take until early next year, but be patient and be hopeful. We will get there!

OCTOBER 1, 2022

Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a ‘good month’ for Eaglemoss products:

SEPTEMBER 28, 2022

Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers:

I spoke to PCT/IXO about it and I wanted to add some additional context. Today’s batch run was limited in scope so they could test their system. Therefore, not every customer received it. Larger batches of these emails should go out to customers shortly.

Included with this email is a link to an online Google Form containing a short survey. I have shared this link below with permission from PCT/IXO. They invite any previous Eaglemoss customer with unfinished partwork model builds to complete the survey via this link, regardless if you receive the email above or not.

IXO PARTWORK SURVEY LINK

TIP: Since the survey is presented via Google Forms, you will need a valid Google account to complete it. One survey submission per account.

The survey asks for your name, address, country, which partwork models you were building, the respective Eaglemoss account numbers, and which was the last issue/stage received for each model.   As for what will be the outcome of this data collection, PCT/IXO said:

“Customers will be able to order the parts for the issues they miss. Details will be sent shortly.”

I do want to mention that this email does not confirm that PCT/IXO has secured the required licensing/distribution in the US just yet. I did indeed receive this email in the US, but emails are international. I am awaiting further information from PCT/IXO.

FURTHER UPDATE: PCT/IXO has just confirmed a couple things: First, the solution they are working on for us includes the global market, not just the UK. So, if you haven’t yet, I suggest completing the survey. Second, build instructions *will* be included for the supplied parts.